How do subscriptions work?

Subscriptions automatically renew according to your selected delivery interval and the products are automatically delivered by the store after each successful renewal.

For example, if you have entered into a monthly subscription, the system will automatically charge your credit card each month. You will get the products delivered to your door each month, without having to place the order yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only time the subscription cannot be cancelled is if you have started a subscription that requires a certain number of payments before you can cancel the subscription.

The customer portal can be accessed through the magic link provided in the email you received when you placed your first subscription order in the store. You can also access your subscriptions if you create an account in your store.

How can I skip or reschedule a payment?

You can skip or reschedule a payment in the customer portal. Each scheduled delivery has a Skip Payment button next to it, which you can use to skip payment. You can reschedule by clicking the 'Reschedule' button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Simply click the 'Edit' button in the product map and edit, delete or add products to your subscription.

What happens if the payment cannot be processed?

If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link. Via the link, you can securely update your payment method.